FENSA Certificate should arrive within 10-20 days from when it was registered with us. See our normally expected delivery times.
First, contact your FENSA Approved installer and ask
- where they have arranged for your FENSA certificate to be sent to
- when they registered the installation with FENSA
If the expected delivery date has past, contact our office by email firstname.lastname@example.org ensuring you include the house name or number and postcode of the property where the installation was completed.
NOTE: if more than 6 months has past since the expected delivery date, you may be charged for an additional certificate.
If your installer has not registered your installation and you feel that your installation fits within what FENSA monitors, ask the FENSA Approved Installer to register it. Still having problems getting the installation registered, go to help article The FENSA Installer has not registered my installation, what can I do?