FENSA has in place an appeal process that allows registered installers to appeal any decisions made by FENSA, that directly impact impact their status which may include however, not limited to the following:
- Rejection of a new application
- Suspension of installers registration
- Termination of installers registration
- Assessment failure
A request for appeal must be submitted within 28 days following the certification decision being communicated. After this, the decision becomes final and may not be appealed.
To raise an appeal, full information and corresponding documents must be sent to FENSA at firstname.lastname@example.org.