If you have an issue with an installation completed by a FENSA Approved Installer and they are no longer trading, you will be unable to take it up with them.
Unfortunately our complaints team won't be able to assist either. (See: Criteria for complaints that may be referred to FENSA)
Check your IBG policy
If your installation was completed after 2014* you may have received an insurance backed guarantee (IBG) policy. This document, also known as a warranty insurance policy, is separate from the FENSA certificate and is issued by an insurance broker.
It can cover the installer’s written guarantee in the event that they cease to trade, subject to the terms and conditions of the policy. (See: If you haven't received your IBG policy)
Contact the insurance broker directly to find out if you are able to lodge a claim on your IBG policy.
Check your home insurance policy
Another option is to check with your own home insurance policy. If you do not have an insurance policy in place, it is likely you will have to cover the cost of any remedial work. In such cases FENSA will be unable to assist as it does not issue guarantees.
*Installations completed in 2013 or earlier may not have an IBG policy as these were not mandatory until 2014.