Occasionally when registering an installation, you may find that the installation address does not display as a selectable option after entering the Property Postcode.
If this happens, it's possible the property hasn’t been registered with Land Registry via Royal Mail.
Here's what to do:
1. Check on Royal Mail to see if address actually exists.
2. If the address is listed with Royal Mail, register the installation using the closest address you can then notify us via email@example.com and we’ll amend the installation in our system.
If it isn’t on Royal Mail the homeowner will need to register their property with Land Registry. See: Registering land or property with HM Land Registry
FENSA tip: It's always a good idea to check the property address is listed on Royal Mail before starting a job.