FENSA takes very seriously situations where the FENSA brand is being used without permission and possibly misleading consumers.
If you see the FENSA logo being used on a website, marketing material or consumer documents and you are not 100% confident that the installer is FENSA Approved, check our website. Only FENSA Approved Installers will be listed.
If you cannot find the installer, ask the installer for their FENSA ID which will be a 5 digit number. You can also use this to search for the company on our website.
If you still cannot find the installer yet they are leading you to believe they are FENSA Approved, or just advertising the FENSA brand, report it to us and we can investigate.
What we need to investigate the matter further
1. Hard evidence that the installer is using the FENSA brand. This could be one or more of the following
- Their marketing material with the FENSA logo
- Website with the FENSA logo
- Website referencing them as a FENSA Installer
- Consumer documents with the FENSA brand or referencing FENSA
- Email that shows the installers name in the email address. We cannot accept evidence where the installer is using common domains such as (but not limited to) @gmail, @hotmail or @yahoo
2. You need to complete this FORM so we can capture all the information. You will be given the opportunity to provide your evidence
Note: We cannot investigate where the evidence is only verbal. This includes any recorded calls.
What happens after you report the misuse?
- FENSA will investigate using the information you provide.
- If found not to be a FENSA Approved company then they will be asked to remove all reference to FENSA within 7 days.
- If not removed after this period, FENSA will escalate to the relevant Trading Standards and support them with further investigation.
- Full process can take between 14-28 days
Updates on the matter
- FENSA will only be able to provide an update on the outcome.
- We are unable to share communications between FENSA and the offending company with customers
- FENSA will not be able to provide any updates on the matter beyond our escalation to Trading Standards.