We have different teams who specialise in specific areas, such as applications, technical support, and customer services. Using the right contact details helps ensure your query reaches the correct team quickly and is handled as efficiently as possible.
What are your opening hours?
Our teams are available Monday to Friday, 09:00–17:00 (excluding public holidays).
Which contact details should I use?
Please use the contact details that best match your enquiry. This helps us respond faster and provide the most accurate support:
- Installer Customer Service: Installers@fensa.org.uk
- Technical Support: techhelp@fensa.org.uk
- MTC (Skills Card) Assistance: skillscard@fensa.org.uk
- Applications Support: Application@fensa.org.uk
- TrustMark Support: trustmark@fensa.org.uk
- PAS2030 Assistance: Application@fensa.org.uk
- IBG Support: fensaibg@fensa.org.uk
- General Support: Enquries@fensa.org.uk
You can also contact us on 020 7645 3700.
What if I’m not sure which team to contact?
If you’re unsure, don’t worry, contact us using Enquries@fensa.org.uk and we’ll make sure your enquiry is passed to the right team.
Should I contact multiple teams about the same issue?
To avoid delays or duplicate responses, we recommend contacting one team only per query. If your enquiry needs to be shared internally, we’ll take care of that for you.