After your installation, your FENSA Approved Installer should provide documentation for your Insurance-Backed Guarantee (IBG) policy.
This policy is issued by an insurance company (the IBG provider) on behalf of your installer.
If you haven’t received your IBG policy:
Contact your installer to confirm the name of the insurance company that issues the policy.
Contact the IBG provider directly, they can provide you with a copy of the policy for your records.
If your installer is no longer trading, or the IBG provider directed by your installer cannot locate a policy, please check our website here for further guidance.
Note: You may be asked to provide details about your installation to help us investigate your query further.