Home Owner & Customer Support

FENSA Explained

• An Overview
• Contact Us

FENSA Certificate Assistance

• Get a Copy of Your Certificate
• Guide to Receiving a FENSA Certificate
• Search Didn’t Find My Certificate – What Now?
• FENSA Certificate - Incorrect Details

Installer Support for Homeowners

• Find and Check a FENSA Approved Installer
• How to Report unauthorised FENSA Claims

Installation Assistance

• Installation Not Quite Right?
• Installation - Not Registered
• Installation - Resolution Support
• Installation - Disputes outside FENSA’s Remit
• Installation - Contractual or Financial Disputes

Insurance Backed Guarantee (IBG) policies

• Insurance Backed Guarantee (IBG)
• Need Your IBG Policy?
• FENSA Installer Ceased Trading

Technical and Building Regulation Assistance

• Indemnity Policies
• Trickle Vents
• Top Tips for condensation at home
• Condensation after Installation