Adding a New User in the Installer Portal
Once your FENSA application is approved, we’ll provide login details for our Installer Portal, allowing you to start registering installations online immediately.
The first person to log in will be designated as your main authorised user. If other members of your team need access, they can register as additional users directly from the Sign In page, following the steps outlined below.
As part of the registration process for new users, an email will be sent to the main authorised user for approval before the new account becomes active.
Steps for new users:
Go to the Sign In page and click Register here.
Enter your FENSA ID number and company postcode, then click Verify.
Provide your email address (this will be your username) and create a password.
An email will be sent to your company’s main authorised user requesting approval for your access.
Once approved, you’ll be able to log in and start using the Installer Portal.
If a user already exists for the email address you entered, simply perform a password reset using that email to gain access to the Installer Portal.
Updating a User in the Installer Portal
If you already have a username for the Installer Portal but it is no longer recognised, you will need to create a new login.
Previously, many users accessed the Portal using their FENSA ID as a username. Since October 2019, we have switched to using email addresses as usernames to improve security and ensure that each team member has their own credentials. This helps protect your company’s data and makes access safer for everyone.
To regain access, simply register a new user on the Installer Portal using your email address. This process is quick and straightforward. Once registered, the new account will require approval from your company’s main authorised user before you can log in and start using the Portal.
Following this process ensures:
Each team member has their own secure login
Company data is better protected
Access to the Installer Portal is restored quickly
FENSA Tip: If you previously used your FENSA ID to sign in, don’t worry, switching to an email-based username is a simple way to maintain security and give each user their own credentials.
Deactivating a User in the Installer Portal
If a staff member has left your company or changed their email address, you can deactivate their old user profile to maintain security and ensure only current team members have access.
To deactivate a user:
Sign in to the Installer Portal.
Go to the User Management section.
Select List Users to view all active accounts.
Choose the user you wish to deactivate and follow the prompts to remove their access.
5. Locate the User and click the Edit icon.
6. Change the Status toggle to Deactivated.
7. Click Submit to save.
Deactivating old accounts helps keep your company’s data secure and ensures that only authorised personnel can use the Installer Portal.