Help for customers
Assistance for homeowners, landlords, tenants and other customers of FENSA Approved Installers.
About FENSA
Find a window or door installer
FENSA certificates
- Order a FENSA certificate
- I bought the windows myself and a FENSA Approved Installer installed them, will I get a FENSA Certificate?
- Why are all doors that were installed not on the FENSA Certificate?
- The FENSA Installer has not registered my installation, what can I do?
- How do I find my FENSA Certificate?
- I bought my Windows &/or Doors from a FENSA Approved Installer but they didn't install them, will I get a FENSA Certificate?
Your Installation & Building Regulations
Issues with an installation
- Issues with replacement window or door installations
- If my installation is not completed, can I make a complaint?
- I have condensation on the inside of my windows since they were replaced, why?
- FENSA Tips on how to reduce condensation in your home
- I have Condensation on the outside of my Windows since they were replaced. Why?
- Criteria for complaints that may be referred to FENSA