Help for customers

About FENSA

• FENSA - An Introduction
• FENSA - Our Scope
• FENSA - Offered an Assessment? (RISA)

Find a window or door installer

• FENSA - Find An Installer just for You
• Misuse of the FENSA Brand
• Check your installer’s FENSA status
• Find a Green Homes Grant installer

FENSA certificates

• FENSA - Need Your Certificate
• The FENSA Installer has not registered my installation, what can I do?
• If you can't find your FENSA certificate on our website
• Incorrect details on a FENSA certificate

Your Installation & Building Regulations

• Trickle Vents - what you need to know

Issues with an installation

• FENSA - Unsatisfied with a Recent Installation
• FENSA Tips on how to reduce condensation in your home
• I have Condensation on the outside of my Windows since they were replaced. Why?
• Criteria for complaints that may be referred to FENSA
• If your installer is refusing to carry out remedial work to rectify non-compliance with Building Regulations
• Issues not related to Building Regulations compliance

See all 11 articles

Insurance Backed Guarantee (IBG) policies

• About Insurance Backed Guarantee (IBG) policies
• If you haven't received your Insurance-Backed Guarantee Insurance policy